Privacy Policy

1. Who We Are

SparkFusion Innovations is a language and data services company providing translation, interpretation, localization, and linguistic data solutions to organisations operating across African and Asian markets.

Our registered mailing address is:

SparkFusion Innovations
P.O Box 111, 50103, Malava, Kakamega
Kenya

You can contact us about privacy matters at support@sparkfusioninnovations.com.

2. Scope of This Policy

This Privacy Policy applies to personal information we collect when you:

• Visit or interact with our website or online portals;
• Contact us via email, web forms, or other communication channels;
• Engage us as a client or prospective client for translation, interpretation, or data services;
• Work with us as a linguist, contractor, or vendor;
• Apply for a job or freelance opportunity, including through our careers and application forms.

This Policy does not cover third-party websites or services that may be linked from our site. We encourage you to review the privacy notices of those third parties separately.

3. Information We Collect

3.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

• Contact details — such as name, email address, phone number, organisation, role, and country.
• Account details — if we create a client or vendor portal account for you, we may store login credentials and communication preferences.
• Project information — source materials, reference documents, instructions, terminology, use cases, and other project-related content that may contain personal data.
• Application and CV data — for job applicants or freelance linguists (e.g., résumé or CV, language pairs, skills, education, employment history, certifications, internet speed test link, sample work, and any other information you share in application forms).
• Billing and procurement data — such as invoicing details, payment references, tax information, and banking details for contractors or vendors, where legally required.
• Support and communication records — messages, feedback, and any other correspondence with our teams.

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information, such as:

• IP address and approximate location (city, country);
• Browser type and version, device type, and operating system;
• Pages viewed, links clicked, time spent on pages, and referring URLs;
• Basic diagnostic and performance data needed to keep our site secure and reliable.

We may collect this information using cookies, server logs, and similar technologies as explained in the Cookies & Tracking Technologies section.

3.3 Information from Third Parties

We may receive information about you from trusted third parties, for example:

• Referrals from clients, partners, or current linguists;
• Job platforms or professional networks where you have chosen to share your profile;
• Payment providers and financial institutions when we process invoices or payouts;
• Background or language-assessment providers, where permitted by law and with appropriate safeguards.

4. How We Use Your Information

We use personal information for the following purposes:

4.1 To Provide and Manage Our Services

• Setting up and managing client, vendor, and linguist accounts;
• Scoping, planning, and delivering translation, interpretation, localization, and data services;
• Coordinating project teams, timelines, and quality checks;
• Handling support requests and communicating about ongoing work.

4.2 To Recruit and Onboard Linguists, Contractors, and Staff

• Reviewing applications, CVs, and language profiles;
• Assessing skills, suitability, and availability for specific roles or projects;
• Maintaining a roster of approved linguists or specialists;
• Communicating about next steps, assignments, and onboarding requirements.

4.3 To Communicate with You

• Responding to enquiries received through our contact forms or email;
• Sending service-related notices, such as project updates, security alerts, or policy changes;
• Sending relevant information about our services, events, or opportunities, where allowed by law and your preferences.

4.4 To Improve and Secure Our Services

• Monitoring website performance, usage patterns, and user experience;
• Developing new features, workflows, and quality-assurance processes;
• Detecting, investigating, and preventing fraud, abuse, or security incidents.

4.5 To Comply with Legal and Regulatory Obligations

• Maintaining accurate business, tax, and accounting records;
• Responding to lawful requests from regulators or public authorities;
• Establishing, exercising, or defending legal claims where necessary.

5. Legal Bases for Processing (Where Applicable)

In some jurisdictions (for example, in the European Economic Area or the United Kingdom), we are required to identify a legal basis for processing personal information. Depending on the situation, our legal bases may include:

• Performance of a contract — where processing is necessary to deliver services, pay contractors, or take steps at your request before entering into a contract.
• Legitimate interests — such as operating and improving our business, ensuring security, preventing misuse of our services, and maintaining appropriate relationships with clients, linguists, and partners.
• Consent — where you have given us clear permission to process your data (for example, certain marketing communications or optional application questions). You can withdraw your consent at any time, without affecting previous processing.
• Legal obligations — where we must process data to comply with applicable laws, regulations, or court orders.

6. Cookies & Tracking Technologies

Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies to:

• Keep the site secure and functioning properly;
• Remember certain preferences (for example, language settings);
• Understand how visitors use our pages so we can improve layout and content.

You can manage or delete cookies through your browser settings. If you disable certain cookies, parts of the site may not function correctly. We currently do not respond to “Do Not Track” browser signals.

7. How We Share Information

We do not sell your personal information. We may share information with:

• Project collaborators and linguists — limited information required to perform translation, interpretation, or data work (for example, project contacts, instructions, or language assets).
• Service providers and vendors — such as hosting providers, email and CRM platforms, payment processors, accounting and payroll services, IT support, and security tools. These providers process data on our behalf under appropriate data-protection agreements.
• Business partners or clients — when you have been engaged through a client project and limited personal details (for example, name, role, or language pair) are necessary for coordination and reporting.
• Authorities and legal bodies — when required by law, to protect our rights or the rights of others, or in connection with a legal claim, investigation, or dispute.
• Corporate transactions — in the context of a merger, acquisition, reorganisation, or sale of assets, where your information may be transferred as part of the transaction, subject to appropriate safeguards.

8. International Data Transfers

Because our work often involves teams and clients in different countries, your information may be processed in jurisdictions outside your country of residence. These jurisdictions may have different data-protection laws, which may not always offer the same level of protection.

Where required by law, we implement appropriate safeguards for international transfers, such as contractual protections, to help ensure that your data continues to be treated in a lawful, fair, and secure manner.

9. Data Retention

We keep personal information only for as long as is reasonably necessary for the purposes described in this Policy, including to:

• Deliver and support active projects or services;
• Maintain reliable business and financial records;
• Resolve disputes, enforce agreements, and meet legal or regulatory requirements.

Retention periods may vary depending on the type of information and the legal context. When data is no longer needed, we will take reasonable steps to delete it or anonymise it.

10. Security

We use a combination of technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. These measures may include secure hosting, access controls, encryption in transit where appropriate, and internal policies on confidentiality and data handling.

No system can be guaranteed to be completely secure. If you believe your interaction with us is no longer secure (for example, if you suspect the compromise of an account or communication), please notify us immediately using the contact details below.

11. Your Rights & Choices

Depending on your location and applicable law, you may have some or all of the following rights in relation to your personal information:

• Access — to request a copy of the information we hold about you;
• Correction — to request that inaccurate or incomplete data be updated;
• Deletion — to request that we delete certain information, subject to legal obligations;
• Restriction — to ask us to limit how we use your information in certain situations;
• Objection — to object to certain types of processing, such as direct marketing;
• Portability — to request that we provide certain data in a machine-readable format or transfer it to another controller where technically feasible;
• Withdraw consent — where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, or to raise a question or concern about our data practices, please contact us at support@sparkfusioninnovations.com. We may ask for proof of identity before responding to your request.

Where provided by law, you may also have the right to lodge a complaint with your local data-protection or privacy authority. We would, however, appreciate the chance to address your concerns directly first.

12. Children’s Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from individuals under the age of 18. If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we make material changes, we will update the “Last Updated” date below and may provide additional notice on our website.

Last updated: February 2026

14. Contact Us

If you have questions about this Privacy Policy or how SparkFusion Innovations handles your personal information, please contact us at:

Email: support@sparkfusioninnovations.com
Postal address: SparkFusion Innovations, P.O Box 111, 50103, Malava, Kakamega, Kenya